(818) 343-3451
[email protected]
Home  |  About Us  |  Photo Gallery  |  Our Products  |  Our Clients  |  Sample Box  |  Pricing  |  Purchase Linens  |  Policies  |  Contact Us

Linen Return Instructions

Resource One Rentals
Policies & Procedures
  • Cancellations - Resource One MUST be notified by fax 24 hours prior to shipping to avoid additional charges. Custom items are non-cancelable.
  • Damages - Estimate of damages or replacements will be determined and a Replacement invoice will be forwarded to the billing party approximately 3 days after return of linens. A replacement charge is separate from rental fees. Helpful hints to prevent damage: Protective glass tops, table pads, tying instead of pinning. Beware of flower petal stains. Cloths should be completely dry before bagging to prevent mildew. One damp cloth can mildew an entire order. Air-dry or seperate any damp items.
  • Deliveries - Deliveries are made on the Required Date between 10:00 AM and 5:00 PM, unless previously arranged. Please notify Resource One immediately concerning any discrepancies. Our warehouse staff will contact you concerning the pick-up of linens after your event.
  • Deposits - A 35% security deposit is required on all Organza, Crepe, and Voile items, refundable upon return of undamaged linens. A 50% dposit is required in order to process all made-to-order (NEW) items. The full balance is required prior to delivery on order with first-time and out-of-state clients. For first time clients, orders must be prepaid with a money order, or cashier's check. Rush orders may use credit cards. A refundable security deposit of 50%-100% will be included.
  • Design Fees - Resource One can provide design and set-up for local events. This includes placing chair covers, tying sashes, and folding napkins. Please call for an estimate for this additional service.
  • New/Custom Items - No discounts or credits are offered on Made to order/Custom items. Additional costs may apply.
  • Restocking Charges - Although a credit will be given on items returned unused, a 25% restocking charge will be applied. Items made NEW for your order will not be credited. Clients must notify Resource One as to unused items.
  • Returns - Linens must be returned to our warehouse immediately after the event. Additional charges will be applied to rentals held over 4 days, unless prior approval is received. Please see Linen Return Instructions.
  • Revisions - Revisions to orders must be completed 48 hours prior to ship date.
  • Strikes - Resource One can provide a late night strike and pick-up of our linens for local events. please call for an estimate.
  • Terms of Payments - All orders are pre-paid or C.O.D. (Cashiers Check, Credit Card) unless noted. Requests for credit terms must be submitted and reviewed before authorization. Credit terms are issued solely at the discretion of Resource One.